KPOPPiano - Privacy Policy

Saileer Samick Music (Shanghai) Co., Ltd. (hereinafter referred to as "KPOPPiano", "we", or "us") respects the privacy of individuals ("you") who use our products, services, and websites (collectively referred to as "Services"). This Privacy Policy describes the personal information ("Personal Information") and non-personal information collected by our Services, and how we use this information.

This Privacy Policy applies to your use of the Services. You should read this document before using the Services. If you do not agree with this Privacy Policy, please do not use the Services. We are not responsible for the actions of third parties, the content of third-party websites, the use of information you provide to such third parties, or any products or services they may offer.

What Information Do We Collect?

When you use our application on your device, we collect your registration information, as well as your social media account information based on your choice. With your permission, we may send you emails about our new products and other updates. Once you provide personal information, you will no longer be anonymous to us.

Information from Minors

We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not attempt to access or use our Services (unless otherwise explicitly stated in the relevant Service), and do not send us any information about yourself. If you are a minor in your country of residence, please obtain parental consent before using our Services. If you believe that we might have collected any information from a child under 18, please contact us at service@samicapp.com.

How to Withdraw Your Consent

If you change your mind after opting in, you may withdraw your consent at any time by contacting us, including opting out of further contact from us, and stopping the collection, use, or disclosure of your information. You can do this by sending an email to service@samicapp.com. However, if you withdraw your personal information, you may no longer be able to continue using the KPOPPiano application. If you wish to continue using the KPOPPiano application, you can re-register and provide your information to us at any time.

Disclosure and Transfer of Personal Data

We collect and process personal data based on your consent and/or interaction with our Services. We do not sell your personal data to third parties. We are not responsible for third-party handling of personal information. Personal information may be used for targeted service marketing and similar purposes, and with your consent, for our email marketing.

We may use external service providers to provide technical solutions or services to process stored information, and may share your personal information with third-party service providers through technical interfaces to execute, improve, or maintain our Services as reasonably necessary.

We may also use third-party service providers such as email service providers, credit card processors, information analyzers, and business intelligence providers. Personal data may occasionally be disclosed in accordance with applicable laws and this Privacy Policy. In special cases, personal information may be disclosed to third parties if required by any applicable law or regulation, or by orders from relevant authorities, or to enforce the terms of service and investigate potential infringements of the use of the Services and to safeguard the security of the Services.

EU Data Transfers

For customers from EU countries, our Services require collection of your application username, necessitating data flows between the European Union (EU) and the United States (US). To ensure adequate protection of personal data when transferred outside the EU, such transfers must be conducted under legal mechanisms described in the EU Data Protection Directive 95/46/EC and the General Data Protection Regulation effective from May 25, 2018. These mechanisms, as described in FAQs by EU data protection authorities, include contractual commitments between companies governing the transfer of personal data, binding them to protect the privacy and security of the data. Therefore, we employ standard contractual clauses to ensure lawful data flows necessary for providing, maintaining, and developing our Services.

On July 12, 2016, the U.S. Department of Commerce and the European Commission adopted the EU-U.S. Privacy Shield as a mechanism allowing for the transfer of personal data from the EU to the US, replacing the EU-U.S. Safe Harbor. A similar mechanism known as the Swiss-U.S. Privacy Shield became effective on April 12, 2017, allowing for data transfers from Switzerland to the US.

Note: The data centers where we store our customer information are currently located in the US and China.

Data security

We will take reasonable precautions and follow best industry practices to protect your personal information, ensuring it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

This privacy policy applies only to our services and the information we collect. You acknowledge and agree that we are not responsible for the protection and privacy of any information you provide through accessing such websites, nor do we assume responsibility for the terms and conditions of such third parties or their use of your personal data.

Privacy Policy Changes: We reserve the right to modify this privacy policy at any time, and we encourage you to check it regularly. Changes and clarifications will take effect immediately upon their posting on the website. It is your responsibility to stay informed about any changes or clarifications to this policy.

we have included necessary statements regarding what data we collect from users, how we process this data, the purposes of processing the data, and instructions for users on how to request the deletion of personal data. Please refer to the following content:

A. The personal data we collect and its sources:

Personal data provided by users:

Contact information, such as your name, email address, or other contact details, if you provide these to us (for example, when creating an account on our service or subscribing to our newsletters),
Your username and password (if you create an account on our service),
Profile information (such as profile photos, if you choose to add them to your profile),
Payment-related data for processing invoices related to your service subscriptions and other purchases,
School name and contact information, if you register as a teacher user on our service, to ensure it is a genuine educational institution,
Messages you send to the service (for example, if you contact us or our support agents to resolve issues in the service, or send messages on our forums or support systems),
Comments, feedback, or other information you provide if you participate in our surveys or other research,
Other data you choose to provide to us through our service or other means,
Additional information as explained to you when seeking your consent, based on additional information provided at the time of seeking your consent.

The personal data we obtain from partners includes:

If you choose to connect a third-party account (such as a Facebook account) with our service, we receive information from the third-party account provider (for example, if you choose to log in to our service using Facebook, we receive your name, email address, and request for primary email linking information from Facebook, or other identifiers to enable cross-device gaming, profile pictures, and friend information to connect you with friends who have used our service),
Data from application platform providers (for example, used for payment verification),
We also receive personal information from our analytics and advertising partners, such as information about your interactions with our advertisements outside our service (for example, on third-party websites), including information on how you were directed to our service,
If you see advertisements in our service, we receive personal information from advertising partners, such as how you interacted with these advertisements (for example, click-through rates, views, or engagement with ads), as well as your device platform and country of residence,
If you make purchases in our service, we receive transaction-related data from third-party payment service providers involved in these transactions to verify these purchases.

The service automatically collects the following data when you use it:

Information about your use of the service, such as usage data (e.g., progress, songs played, levels, session lengths, visits to our website), and your interactions within the service (e.g., your data, purchases made, or content shared), as well as crash logs and other information related to errors, malfunctions, and other issues within our service.
Your IP address is used to deliver our products to your device and to approximate your location based on IP geolocation data (city, state, or country level), enabling us to manage content in the service, display local currency pricing, and analyze usage of our service.
Device identifiers (such as your device ID, advertising ID, IMEI), identifiers assigned to your account by us, and other technical information about the devices you use for our service (such as device type, operating system, language, or browser type and version).
A user ID may be generated and assigned when you access or use our service.

Providing data to us is not mandatory, but if we do not process your data, we may not be able to provide certain parts or features of the service. Depending on the service you choose to use and your preferences during usage, we collect data related to you for some or all of the purposes described in this notice. You have various options to control the extent to which we process your data, such as connecting your third-party accounts to our service, resetting or limiting the use of advertising IDs in device settings, or opting out of sharing your personal data for personalized advertising purposes in our service's privacy settings.

We do not intend to collect or process any data related to your special categories, such as revealing racial or ethnic origin, religious or philosophical beliefs, union membership, genetic, biometric, or health information, or data concerning your sex life or sexual orientation. Please do not provide us with such information or share such information with others through the service.

We process your personal data based on the following legal bases and for the following purposes:

To ensure the service operates smoothly: Processing your data is necessary for us to fulfill our contract with you, including:

Setting up and maintaining your account(s) in our service (where applicable), and allowing you to use our services,
Operating the services,
Providing the services and products you request,
Processing transactions and verifying and confirming payments,
Sending you communications related to the services (such as confirmations, administrative messages, technical notices).

To better tailor the service to our users: We have a legitimate interest in processing necessary data to provide high-quality service and potentially optimize user experience, including:

Analyze, develop, and improve our services and user experience, and customize services for you,
Manage customer relationships with you,
Provide social features as part of the service (such as leaderboards),
Offer user support and respond to your questions and comments,
Analyze your usage of our services, such as understanding the content or music genres you are interested in, and customize your service experience,
Send you updates, alerts, news, and information related to our services or other operations,
Resolve or debug any errors or other issues in our services,
Create anonymized data (such as aggregated data),
Conduct surveys or other research to understand more about our services or users.

To ensure we reach interested audiences: Based on our legitimate interests in promoting our services to relevant and interested audiences, and where applicable, to support our services so we can offer them for free, we process necessary data to:

Provide you with our promotions within the service, on other websites and services, and via email,
Send communications about events or other news related to our services and operations,
Track installations of our applications (including the source of each installation),
Provide, personalize, target, deliver, measure, and improve our advertisements and services (including advertisements outside our services),
Request our advertising partners to display personalized advertisements outside our services,
Display advertisements from our advertising partners within our services, including contextual and personalized advertisements,
Allow our advertising partners to personalize the advertisements you see within our services to make them more relevant to you.

To ensure the service operates smoothly: Processing your data is necessary for us to fulfill our contract with you, including:

Setting up and maintaining your account(s) in our service (where applicable), and allowing you to use our services,
Operating the services,
Providing the services and products you request,
Processing transactions and verifying and confirming payments,
Sending you communications related to the services (such as confirmations, administrative messages, technical notices).

To better tailor the service to our users: We have a legitimate interest in processing necessary data to provide high-quality service and potentially optimize user experience, including:

Analyzing, developing, and improving our services and user experience, and customizing services for you,
Managing customer relationships with you,
Providing social features as part of the service (such as leaderboards),
Offering user support and responding to your questions and comments,
Analyzing your usage of our services, such as understanding the content or music genres you are interested in, and customizing your service experience,
Sending you updates, alerts, news, and information related to our services or other operations,
Resolving or debugging any errors or other issues in our services,
Creating anonymized data (such as aggregated data),
Conducting surveys or other research to understand more about our services or users.

Provide you with our promotions within the service, on other websites and services, and via email,
Send communications about events or other news related to our services and operations,
Track installations of our applications (including the source of each installation),
Provide, personalize, target, deliver, measure, and improve our advertisements and services (including advertisements outside our services),
Request our advertising partners to display personalized advertisements outside our services,
Display advertisements from our advertising partners within our services, including contextual and personalized advertisements,
Allow our advertising partners to personalize the advertisements you see within our services to make them more relevant to you.

To maintain service fairness and security: We have a legitimate interest in processing necessary data to ensure acceptable, secure, and fair usage of the service, and to safeguard our operations, including:

Monitoring usage of the service to prevent what we believe to be fraudulent activities, violations of our terms and conditions, or potential illegal activities, and taking action or otherwise exercising or defending our legal rights,
Auditing our operations or processes.

- Analysis and Segmentation: For all the purposes mentioned above, we may analyze and segment all collected data.
- With Your Consent: If we intend to process your personal data for any other purpose that cannot rely on any other legal basis under applicable law, we will seek your consent.
- Legal Obligations: We may also process your data based on legal obligations applicable to us (including cooperating with authorities upon request and fulfilling accounting and tax requirements). We may also process data for additional purposes that are compatible with the above purposes.
- No Significant Automated Decision Making: We do not use your personal data to make any automated decisions that significantly affect you (i.e., decisions made solely by automated means without human involvement).

B. Data Retention
We will retain your data as long as your user account remains active or as necessary to provide the services. You can terminate this relationship by deleting your account. In such cases, we will delete all your personal data from our systems and those of our partners, including backups, within 30 days, unless there are legitimate business interests requiring data retention, such as compliance with legal obligations, enforcement of agreements, or resolution of disputes. We also regularly review and delete or de-identify inactive user accounts that have been inactive for over five years or other data. If you need to delete all account information, please email "service@samicapp.com" with your account alias, account ID, and approximate registration time. We will process your request based on this information and respond to you via email with the results.

C. Your Rights
You have the right to access the personal data we store about you. Upon request, we will provide you with a copy of your personal data in electronic format. You also have the right to request deletion of your data. Choosing to delete your profile will clear all personal data collected through our application, rendering all analytical data based on such personal data anonymous, unless we have a legitimate reason to retain personal data. You may also request restriction of processing as required by law.
To access data in our application or request deletion, please send your data access or deletion request to service@samicapp.com, providing your account alias and approximate registration time. We encourage you to submit requests primarily via email to help us verify and process your request faster and more reliably. We will respond to you via email with the results.
You also have the right to correct or update your information. If your information changes or is incorrect, you can update it by editing your personal details in the profile or by contacting us at service@samicapp.com.
You have the right to object to the processing of your information based on legitimate interests. You can request us to stop using your information for marketing communications at any time. Any consent you provide can be withdrawn at any time. To limit interest-based advertising, please check the ad tracking settings on your mobile device or web browser.
For your Android or iOS device, select "Limit Ad Tracking" (Apple iOS) or "Opt out of Interest-Based Ads" (Android) in your settings.
If you have any complaints about how we handle personal data or specific concerns, please email service@samicapp.com. We take these matters seriously and investigate all requests and complaints.
Lastly, you always have the right to lodge a complaint with your local data protection authority.

Questions and Contact Information

If you have any questions about this Privacy Policy, please contact us at service@samicapp.com or by mail at
753 Huancheng North Road, Fengxian Industrial Comprehensive Development Zone, Shanghai, Sailer SanYi Musical Instruments (Shanghai) Co., Ltd.